Frequently Asked Questions

How long does processing take?

Orders are generally processed within 1–3 business days.

How long does shipping take?

Estimated shipping time is 8–15 business days after processing.

Where are orders shipped from?

Orders are shipped from the United States.

Do you accept returns?

Yes. Squish Puff accepts returns.

Is there a return fee?

Yes. Approved returns are subject to a $6 handling fee.

How do I request a return?

Contact us at squishpuff.team@hotmail.com with your order details and the reason for your return.

Who do I contact if I have an issue with my order?

Email us at squishpuff.team@hotmail.com and include your order number whenever possible.